top of page

Privacy Policy

1. Introduction

Your privacy is important to us. We’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information

2. Purpose

We will look after any personal information that you share with us. We store all data provided to us securely and keep all data both electronic and hard copy safe and secure at all times. This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used. Ubuntu Play and Creative Therapies CIC is the Data Controller of personal information that this policy applies to under the Data Protection Act 1998 and GDPR Guidelines.

3. Process.

How we collect personal information about you?

  • when you interact with Ubuntu Play and Creative Therapies CIC

  • When you enquire about our activities/ Services or supply goods / services to us

  • When you register with us for an event

  • When you make a donation to us

  • When you purchase something

  • When you apply for a job or volunteering opportunity

  • If you provide some optional feedback this may be when you phone us, visit our website, or in person when you visit one of our sites.

We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable

What information do we collect?

  • Contact details such as name, Postal address, Date of birth, Email address, Telephone number

  • Credit/debit card details (if you are making a purchase or donation), These will be destroyed as soon as the transaction is complete.

  • If you are a supplier, bank details to enable us to pay for goods / services

  • Information you provide in any correspondence between us.

  • General information about the use of our websites, such as which pages users visit and which services, events or facilities are of most interest. We may use this to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites



'Cookie' is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website. They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can't be used to identify you.
The cookies we use...
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use three categories of cookies:
Performance cookies - Google Analytics collects information about how you use our site. No personal information that identifies you is kept. Google Analytics purely tracks visitation behaviour on our website.
Functionality cookies – For purposes of animation on the websites. And remembers a setting if you override the mobile website view
Targeting or advertising cookies - Google Analytics collects information for tracking user habits. No personal information that identifies you is kept. Google Analytics purely tracks visitation behaviour on our website.
No cookies, please...
You can opt out of using cookies on our websites by clicking the opt out option on the Cookies banner on our website. If you choose to refuse all cookies you may not be able to use our website properly. 


How do we use personal information?

We may use your personal information to:

  • ​Improve your experience with us. We may use your information to enhance the service that our staff provide, to fulfil your orders and gift aid declarations, to improve our information and communications, or to personalise the website to better suit your needs;

  • Provide details of forthcoming Fundraising events.

  • Provide you with a copy of our bi – annual newsletter.

  • Provide information on how to become a volunteer

  • We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority


Your choices

We’d like to keep all our valued supporters up to date with our progress. To update you on what we’re doing and ask whether you’d be able to support us , where you have given us your consent, we’d like to keep in touch with you (by post, phone, email, text and other electronic means). Please be reassured that respect lies at the heart of everything our committed staff and volunteers do: we respect any information that you share with us and you can change your mind and remove or add your consent at any time, by simply contacting us on the details provided at the end of this policy.


Who sees your personal information?

To do some of this, Ubuntu Play and Creative Therapies CIC may share your information with our trusted partners and suppliers, for example the Inland Revenue for gift aid purposes, our printing suppliers for dispatch of our newsletter and our IT supplier who support our IT network and backup our data securely. This is always carried out under our instruction, and is never for their marketing approaches. We ensure that they store the data securely and delete or return it to us it when it is no longer needed. This never involves us selling or sharing your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity. Patient data will only be shared with relevant Healthcare professionals and with the parents / guardians consent. 


Your Information Security

We take the security of your personal information extremely seriously and, we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
Here are some of the ways we protect your personal information:

  • Use of locked drawers/filing cabinets with restricted key access

  • Use of door locks and/or key pads

  • Password protected access to our IT systems

  • Password protected access to the Trust’s database, along with different access levels to different types of data

  • Encryption of hard disks on all mobile devices

  • Cisco Umbrella for increased security against Malware and Ransomware

  • Intruder alarms and / or security systems on all our premises.

  • Electronic data stored on servers is regularly backed up to an off site server. All data stored off site is encrypted.

Archived paper-based records will be stored securely using a key lock with restricted access to the key. Electronic Archive records will be clearly labelled as such either on our server or the Trust’s database and permission restricted to only those who require access to it.

4. Responsibilities.

Department line managers are responsible for ensuring that any data stored or used in line with their roles function is stored and used in accordance with this policy.


Ubuntu play therapy contact details


bottom of page